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Student FAQ

Below are some answers to frequently asked questions and basic information about technology at HHS.


New Students from Outside the Dresden School District
As part of your registration process, we assign a username and password that accesses Powerschool (the Grade Portal), Email, wireless and school-owned computers. This password is generally handed out during CG in the first week you are at HHS. Take care to memorize this password, however, if at any time you forget your password, please stop by the upstairs computer lab and we can assist you.

Students from RMS
If you went to Richmond Middle School, you are probably already familiar with the idea of the "universal password" — we do the same at HHS. This password is the initial password for most I.T. services in school. In some systems, like Gmail, you can change it to something else; in other systems, like PowerSchool, you can't. The format for the universal password is a noun followed by four digits, e.g. "tree1234" — these are randomly assigned at the beginning of the year. So, unless you know you've changed it, use that same password for all the systems listed below. If we need to have your password reset, we will always reset it to the original one we assigned.

For printing, wifi, server access, and logging on to school computers:  
username: firstnamelastname
password: noun + four numbers

Please remember to type carefully!  Getting the password or username wrong on more than 5 attempts will lock you out of the machine.
If you're unhappy with your password, please stop by to get it changed.

For Gmail:  
username: firstnamelastname
password: noun + four numbers  (or whatever you have reset it to)

To change this password, click on Settings (under the  gearbox menu in the upper right hand side of your inbox).  Click on the  Accounts tab.  Click on Google Account Settings.  Click on Change  Account Settings and fill out the required fields.  If you cannot  remember your current password or cannot log into your account, we can  change your password for you.  Please note that we cannot see your  current password, we can only change it.

For accessing the PowerSchool Portal:  
username: firstnamelastname (but, read below...)
password: noun + four numbers

Currently, users cannot change their passwords.  If you need your password changed, please  come to the lab and we will give it to you.  
*If you have a particularly  long name (20+ characters), the portal may have required us to shorten it to give you a  useable username. If you think that's the problem, come and ask us for  help. 


We have three (four, really) wireless networks for the high school to reflect who is using it.

HHS Staff:  This is wireless network that is used by school-owned machines. The use of this network requires authentication by a member of the  technology department.

HHS Students Personal: This is the network for student and staff's personal devices,  such as MacBooks, iPads, or iPhones.  Select "HHS Students Personal" from your wifi list. When prompted, enter your universal username and password. That should be it! There are detailed instructions for most devices attached to the bottom of this page.

HHS Wireless: This is the network that can be used by students and staff for their  personal devices that won't connect with BYOD (some Windows PCs, Chromebooks, some other devices.)  It has the same settings as BYOD Secure, it just allows for a different connection method. To use it, select "Other Network" or "Hidden Network" from your wifi options. Then, type HHS Wireless (exactly like this! it's case sensitive). When prompted for a password, type in marauder.  When you open up your browser to any web address, it will direct you to a login  page.  Use your universal name and password.  It takes a few seconds for the  password to go through so be patient.

HHS Guest:  This network is for people visiting the high school who don't have an account with us.  Students should not connect to this network. Not only is it slower than the other networks at HHS, it also restricts access to servers, etc.

Logging on to Public Machines

1. Make sure you see the login pane.  Log out if someone has left their account up.

2.   Type your universal username and password in the fields.  Please  refer to our password guide if you are unsure of which username and  password to use.

3.   If you do not see the hard drive and blue server disk on the desktop,  or all the applications in the dock look like folders, log out and try  logging back in immediately.  This is a sign that your account has not  fully loaded and any work you do will not be saved to the student fileserver.

4.   Logging in incorrectly may result in locking you out of that  particular machine.  Please let a member of the technology department  know if this has happened to you, and/or try restarting that computer.


Cost of Printing:
Black & White: 10¢ per sheet
Color:  25¢ per sheet

Students  are given a printing allotment at the beginning of the year.  If you run out you'll need to top up your printing account with the tech  department.  We will top up your account for free if you can show us that you've been using it soley for school purposes.

When Printing:
It's not necessary to have papercut running in order to print, but it's a good idea to have it running so it can send you messages (like "your document is being held for release" or "you're broke.") 

Be sure to select the correct printer.  Sending a job to the wrong printer can result in lost time, money and paper.

When  printing on your personal machine, be sure that your machine is not on  the HHS Guest wireless network.  The Guest network does not allow for  printing, and any jobs you send while on the HHS Guest network will not  go through.

For Color Printing: Please  note that the color printer is located in the upstairs lab and you must  sign in at the kiosk release station in order to make your job actually print.
1) Select HHS Upper Lab Color from the list of available printers.
2) Once you've sent a job, sign into the release station computer next to the color printer and click the print button next to your job.

Printing from your own device: 

1. Go to You will likely receive a warning about the certificate; this is normal. Accept the certificate and continue.
2. Log in with your server username and password. Remember, NO SPACES IN THE USERNAME AND PASSWORD.
3. Click on “Web Print”.
4. Click on “Submit a Job”.
5. Select the printer you want to print to, then click “Print Options and Account Selection”.
6. Enter how many copies and click “Upload Document”.
7; Click “Browse” and find the file you want to print. IT MUST BE A PDF!
8. Click “Upload and Complete”. Your document will be printed on the selected printer, and your papercut money will be affected accordingly.

If you’re using a Mac, you can easily create PDFs. Simply “print” your document, but instead of actually printing it, use the PDF button in the lower left hand corner and select “save as PDF” from the drop down menu. This will make a new, PDF version of your document.

This is fairly straight forward. Bring up the google doc you desire to print, click on File => Download As... and choose PDF from the file types. This will save the document as a PDF in your local drive, which you can then upload to papercut.

If you’re using a Windows PC, you may need to install a free piece of software to allow you to create PDF files from your documents. Once installed, open your actual document (for example, a Word doc) and select Print... but then instead of an actual printer, use the PDFCreator “virtual printer”. This will create a PDF version of your original document.

One free windows pdf creator is Cute PDF. You may download it at the following URL:

Backing Up Your Files on the Server 

When you log in to a lab computer or cart laptop at school, your home directory -- the folders you see, the Desktop, etc. -- ONLY EXIST ON THAT COMPUTER. If you log in to another computer, that computer ends up with another identical set of empty folders representing your account on that computer. You MUST remember to save things that matter to the school file server, to Google Drive, or to some other location BESIDES that particular computer, or you will lose your data.

- When you come to the lab, or when you use a laptop from a cart in class, try to get the same computer each time. The first time you log in on any given computer, it takes an extra long time to create that local home directory, but if you log in again on the same machine later, it will be quicker.

- If you have trouble opening or working on a file -- particularly a Microsoft Office document -- drag it to your "home" icon in the sidebar. Then you should be able to open and work on it. 

When you're finished, copy it to either Documents or Desktop so that it gets backed up on the student file server. "Work locally, save centrally."

If you forget to copy something to Desktop or Documents, or to another folder on the server, tell one of us right away, so we have a chance to help you retrieve it! This is another reason to have a "favorite" computer whenever possible.

Accessing Your Files from Home

- When you're at home and you need to access something on the student file server, open a web browser to: (make sure to use this url exactly, particularly the "https": part.) 

You will likely get a certificate/security warning -- that's normal, accept it and continue connecting. When  you get to the screen that reads "Rumpus," put in your lab login username and universal password. This should get you to any files you saved on the server.

Marion Bates,
Feb 14, 2013, 10:37 AM
Marion Bates,
Feb 14, 2013, 10:37 AM
Marion Bates,
Feb 14, 2013, 10:37 AM
Marion Bates,
Feb 14, 2013, 10:37 AM
Marion Bates,
Feb 14, 2013, 10:37 AM